I Agree
Strengthen program performance with personalized coaching
Every patient conversation reviewed against your standards, revealing how care is actually delivered.
Visibility that elevates performance
Listen
Across every channel
Popai listens to every patient interaction across the channels your team already uses: phone, SMS, email, in-person, and AI-agent exchanges.
Evaluate
Against your standards
Popai evaluates each interaction against your team's guidelines, state and federal program requirements, and industry best practices.
Surface
Team-wide patterns
Popai builds team performance scorecards across guidelines, compliance, and soft skills, making team-wide strengths and gaps visible at a glance.
Coach
With evidence
Popai enables personalized coaching grounded in each team member's own calls, with specific quotes, what was done well, and what to do differently next time.
When every interaction is reviewed automatically, team leads stop scoring samples and start coaching, mentoring, and leading.
Evidence-based coaching, from every conversation
Strengthen compliance.
Reduce audit risk
Popai's automated documentation and continuous performance review against program requirements keep your team compliant and lower audit exposure.
Elevate team performance.
Drive consistency
Team-wide patterns and quality gaps are constantly surfaced, while personalized coaching helps managers focus on the calls and behaviors that matter most.
Accelerate onboarding. Ease turnover impact
New team members reviewed and coached on every call from day one, helping them learn best practices and meet standards in days, not months.
Loved by care teams
100%
Of patient interactions reviewed (vs. typical sampled QA at ~3%)
30%
Faster ramp-up for new team members
95%
Reduction in audit exposure
Essen Health Care case study and other Popai deployments
The impact that I’ve seen on the staff is they are rejuvenated, more excited. Our care managers have the tools to do their job better, which in turn have an effect on our clients. I have also seen care managers that were struggling, and Popai has helped them get better at their job.
We tested Popai for a two- to three-month period with just six users, and during that time, one of our two lowest-performing care managers came off a performance improvement plan and significantly improved their performance.
Popai has given us visibility into how our agents interact with patients in ways we did not have before. It provides valuable insights into agent performance, helps ensure patients receive high-quality service, and makes quality assurance much more efficient.
Popai helps quality and operational leaders understand not only how individual agents are performing, but also where broader process gaps may exist, identifying recurring communication gaps, coaching opportunities, and differences in performance across agents and teams.
See Coach in action
Customized to your team's standards, programs, and best practices.
